Frequently Asked Questions

We seek to provide people and their families with spaces of tranquility and recreation, creating moments of well-being for their lives, offering services and products of excellent quality.  Our differentiating value is that we take care of and watch over the well-being and health of our customers. Based on the above, all the products and services we offer providewell-being and protection to our environment and customers.

What we want is to inspire you to live in a different way, looking for family and friends to have a healthy life with the comfort of having a well-kept space. You need to acquire our products and services to get out of your comfort zone and thus be able to enjoy spaces that generate tranquility complemented with products of excellent quality.

Item warranties are accepted within 40 days of receipt. Items must be returned unopened/unused, labeled and in their original packaging. Any item that is damaged when we receive it will not be possible to accept your refund and process the warranty.

• Go to your orders
• Find the product
• You select>> problem with the order
• Select the problem from the list
• Select request refund
• Enter your comments in the text box, because the warranty must be made
• Select send

Our paymentmethod is credit, debit, American cards and gift cards.

The product takes 2 to 3 weeks, depending on the place of destination.

Refunds for items eligible for returns are accepted within 40 days of receipt. Items must be returned unopened/unused, labeled andin their original packaging. Any item that is damaged when we receive it will not be possible to accept your refund. 

Our hotline is Monday through Friday from 8:00 am to 6:00 pm. We aim to respond to all inquiries and concerns within 24 hours, and we will respond as soon as possible.

Your account is billed on the first shipment of your order, unless otherwise stated. This includes items shipped immediately, custom items, and pre-order items.  The invoice arrives at your email.

Yes, the confirmation will be sent to the email to trackn and sand notify what state your order is inor, until the moment you arrive at the destination.

Any modification or cancellation of orders must be made within twenty-four hours (24 h) after placing the order. Send an email to assistence@blueatmosphere.com